Health professionals
GPs, practice nurses, specialists, hospital discharge planners and allied health teams.
Referrals
Make a referral
Refer in under two minutes. We respond within one business day.
Referral details
Complete what you know, and we will follow up for anything missing. Fields marked with an asterisk are required.
Prefer to refer another way?
We are happy to take referrals however suits you best.
- Phone
- 0414 562 845
- DVA Provider Number
- 9730861L
- Location
- Melonba NSW 2765
What happens next
- We acknowledge your referral within one business day
- We confirm funding and eligibility with you
- A nurse arranges a home assessment
- Care commences with a written care plan in place
Who refers to us
Referrals welcome from everyone
You do not need to be a health professional to refer. Families are welcome to contact us directly.
Coordinators & managers
Aged care case managers, assessors, discharge planners and community care coordinators.
Families & clients
Self-referrals and family referrals are always welcome, including private arrangements.
What to include in a referral
Send what you have. We will chase anything missing rather than send the referral back.
- The client's name, contact number and suburb
- What care is needed and how often, as best you know it
- The funding stream, or 'not sure' if that is the honest answer
- Any relevant diagnoses or recent hospital admissions
- Current medications, if you have the list to hand
- Access notes: keysafe, parking, a dog, a back gate
- Who else is involved: GP, specialist, case manager, family
- How urgent it is, and who to call if we cannot reach the client
For hospital discharge planners
Discharges are the referrals we prioritise, because the fortnight after a hospital stay is when readmission risk peaks.
- We can usually take a discharge referral with 24 hours' notice
- First visit within 48 hours of discharge in most cases
- We will confirm acceptance before the patient leaves the ward
- Send the discharge summary and medication chart if you can
- Tell us about equipment already ordered so we do not duplicate
- One phone call is enough to start: 0414 562 845
Have a referral ready to send?
Use the form above, or call and we will take the details over the phone.
